Privacy Policy

USA Excavators respects your privacy and is committed to protecting the information you provide when using our website and purchasing our products.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information that is necessary to provide our services and process your purchase.

This information may include:

Name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Information you provide when contacting customer support
Information automatically collected through website technologies

2. How We Use Your Information

We may use the information we collect for purposes including:

Processing and fulfilling orders.
Arranging shipping and delivery.
Communicating with you about your order.
Providing customer service and support.
Processing warranty and spare-parts requests.
Responding to questions and inquiries.
Improving our website, products, and customer experience.
Detecting and preventing fraud, abuse, or unauthorized activity.
Complying with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our store may be processed by third-party payment providers.

We generally do not need to directly store your complete payment card information. Payment information may be handled by the applicable payment processor according to its privacy policy and security practices.

4. Shopify

Our online store is hosted and operated using Shopify. Shopify may process certain information when you visit our store or place an order.

Information processed through Shopify may be subject to Shopify's own privacy practices and policies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, and improve the customer experience.

Some cookies may be provided by third-party services used on our website.

6. Information Sharing

We may share information with service providers when necessary to operate our business and provide services to you.

These providers may include:

Payment processing providers
Shipping and freight providers
Website and technology providers
Customer service providers
Analytics and marketing service providers

We may also disclose information when required by law, legal process, court order, or to protect our rights, customers, website, or business.

7. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send information about products, offers, or other updates.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the email.

8. Data Security

We take reasonable measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding personal information we hold about you.

These may include requesting access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and exceptions.

Privacy Requests If you have a privacy-related request or question, please contact USA Excavators using the contact information below.

11. Children's Privacy

Our website and products are not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites operated by third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.